Relax.

100 Day Trial + Free Returns

You’ll have 100 days from delivery to try your new sofa at home. If your standard online order is not the perfect fit, eligible returns are free.

For eligible returns, Premium Sofas will arrange and cover the cost of return pickup or return shipping. Items must be in clean, usable condition and free from damage, stains, or excessive wear.

If you love the style but something doesn’t feel quite right — whether it’s the size, upholstery, or model — we’re happy to help you exchange it for one that suits you better.

Made to Order vs. Custom Orders

Most Premium Sofas are made to order after purchase. A made-to-order sofa is still considered a standard online order when it is purchased through our website using the available online configuration options.

Custom or modified orders are orders that include special requests, bespoke dimensions, layout changes, or other modifications confirmed outside the standard online configuration options.

Policy Exceptions

The following orders are not eligible for the 100-Day Trial or Free Returns:
Bespoke Modifications: Any request outside our standard online configurator, including custom dimensions or layout changes, or other modifications confirmed by email before production, is a Custom Order and Final Sale.
Unboxed Items: Discounted in-stock items as described are Final Sale and not eligible for return.
Damaged or Heavily Used Items: Items with damage, stains, missing parts, or excessive wear caused after delivery are not eligible for free return.
Order Cancellations: Cancellations before delivery are not considered returns. They are handled under our Cancellation Policy and may be subject to a cancellation processing fee.