Shipping policy

Shipping & Delivery Policy

Delivery Timeframe

At Premium Sofas, many pieces are carefully made to order. This means your sofa may not be sitting in a warehouse — it may be produced especially for your order.

• Estimated delivery times are listed on each product page and may vary depending on the model, configuration, fabric, production schedule, and delivery location.
• Custom-sized items, special colors, bespoke modifications, or other special requests confirmed by email may require up to four additional weeks for production and delivery.
• Once your order is ready for shipment, we or our delivery partner will contact you to coordinate the delivery date and delivery window.
• If your order includes multiple items, we may combine them into one delivery whenever possible to make the process smoother for you.

Shipping & Delivery Service

Every sofa delivered by Premium Sofas includes Free White Glove Delivery at no extra cost. Premium Sofas currently delivers to the contiguous United States only. 

We do not currently deliver to Alaska, Hawaii, U.S. territories, or areas that are not serviced by our delivery partners. If an order is placed for an address outside our delivery area, we will contact the customer and the order may be canceled and refunded.

Our professional delivery partners will:

• Deliver your furniture to your home.
• Place the item in the room of your choice, where accessible.
• Coordinate a delivery date or delivery window with you in advance.

A few days prior to delivery, you will be contacted by phone, email, or (in some cases) postcard to arrange the exact delivery time. If the proposed date doesn’t work for you, you may reschedule directly with the delivery partner.

White Glove Delivery is subject to safe and reasonable access conditions. Delivery service may not include wall mounting, electrical work, structural changes, hoisting, crane service, removal of existing furniture, or other special handling unless confirmed in writing before delivery.

Delivery Access Requirements

Before your scheduled delivery, please make sure that:

• Hallways, doorways, elevators, staircases, and room entrances are wide enough for the furniture.
• The delivery path is clear of obstacles.
• Someone 18 years or older is available to accept the delivery.
• Building access, elevator reservations, parking permits, loading dock access, or certificate of insurance requirements are arranged in advance, if required by your building.

Some sofas and packages may be very large or heavy. Customers are responsible for confirming that the item will fit through all access points and into the desired room before delivery.

If you are unsure about measurements, access, or building requirements, please contact our customer service team before your delivery is scheduled.

 

Missed Delivery, Redelivery & Access Issues

If a scheduled delivery cannot be completed because no one is available to accept the order, access is restricted, the item does not fit through the available entry points, or required building arrangements were not made in advance, redelivery, storage, handling, or return fees may apply.

Missed deliveries or rescheduling requests made with less than 48 hours’ notice may incur a fee of up to 10% of the purchase price, but never more than the actual redelivery, storage, handling, or return costs charged by the delivery partner.

If delivery cannot be completed due to an issue caused by the delivery partner, we will work with the delivery partner to reschedule the delivery at no additional cost to you.

Custom & Bespoke Orders

For products with bespoke modifications or special requests confirmed by email, delivery timeframes may vary depending on production complexity, material availability, and manufacturer lead times.

Our team will keep you informed throughout the process and will contact you if a significant production or delivery delay occurs.

Last updated: June 30, 2026